F.A.Q.
Delta-9 THC is the most common form of THC. It is the active ingredient in marijuana. It is also federally illegal. Delta-8 is very similar however, it is federally legal and has been legalized in 41 states.
Since our products are made from 100% hemp extract they are federally legal and protected under the 2018 United States Farm Bill.
While many online retailers tend to clutter your email with promotional offers and store information, we do not send any automated emails. We will only contact you via email with questions regarding your order. If you would like to view your tracking information please email us at pilotmountainwebsite@gmail.com or call/text us at (336-468-5249 and we will provide you with a tracking number.
If there are any issues regarding orders please email us at pilotmounainwebsite@gmail.com or call us at (336)468-5249.
Unlike most online stores we do not upcharge our shipping costs. We offer priority shipping which will arrive within 1-5 business days depending on your location. We do not charge for shipping if the order is $100+
Feel free to send us an email at pilotmountainwebsite@gmail.com with questions/concerns regarding your website experience. To place an order via telephone or check on your orders status please call us at (336)409-3785.
No refunds or returns will be accepted after purchase unless we have made an error with your order.
For our verified wholesale partners, we will accept any unsealed packages within 30 days of delivery.
Privacy Policy
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Wholesale Customers (if applicable): we may share your basic personal and store information (names, addresses and tax identification number(s) with financial institutions if required for adding and/or implementing additional features on our website such as, but not limited to: credit card processing, debit card processing, eCheck and ACH services, and financial services from institutions that give payment terms to wholesale customers. These institutions are not given permission to contact you for any purposes of solicitation.
Authorization
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason and email marketing, text message marketing, and social media marketing. If you write to us or call us in any way, shape, or form, you are giving us consent to do whatever we like with that written or recorded correspondence.
How do I withdraw my consent?
You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at pilotmountainwebsite@gmail.com
Disclosure of personal information
We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service, or if you contact us via email, writing, or via telephone regarding a purchase.
Web hosting and payment processing
Our website is created using WordPress & Woocommerce with Weedhosts Web Hosting. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We store your data on a secure server behind a firewall with updated security, and encrypt your connection via SSL.
Third party associates
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways, other payment transaction processors, and CDNs have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Securing your information
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
We use cookies on our site to track website visitors. The types of cookies may change from time to time but by using this site you are ok with all forms of cookies.
Age Restrictions
By using this website you verify that you are at least 21 years of age. You also verify that any products you have purchased from Pilot Mountain Cannabis will not be handled or consumed by anyone 20 years of age or younger.
Changes to this document
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Cancelling orders, charging back or extorting Pilot Mountain Cannabis
Note that any attempt or request to cancel an order after it is placed or shipped, or to try to coerce any type of specialized treatment or outcome based off the insinuation, as determined by Pilot Mountain Cannabis, in its sole discretion, that you may leave a less than favorably private or publicly given review, will be viewed as attempted fraud and/or extortion and a direct violation of our Terms of Service, and we may, in our sole discretion, prevent you from ordering from any or all websites and retail locations operated by us or our affiliated companies. We also may, in our sole discretion, share your information with affiliated and non-affiliated companies, including retailers and online retailers and distributors as someone associated with a high fraud risk. We may post your information to be seen in a manner that may be accessible to the public. This may cause others to not sell to you or otherwise transact any form of business with you. This may also lead to others commenting on your interactions with Pilot Mountain Cannabis and our associates. You accept all of these potential outcomes as part of your request to cancel your order, seek a refund, or force an outcome on your order, as defined by Pilot Mountain Cannabis and its legal team, in our sole discretion, at any given time now or in the future.
Terms and Conditions
Terms of Use & Service
Pilot Mountain Cannabis conducts its business by offering various products to our customers. These Terms & Conditions (“Terms”) apply to all of your activities engaged with Pilot Mountain Cannabis (e.g., purchasing products, receiving purchase rewards, etc.), including all of its websites (“Services”).
If you live in the United States or Canada, by agreeing to these Terms you are agreeing to waive any and all jury trials and resolve any dispute with Pilot Mountain Cannabis through binding arbitration (see the Dispute Resolution section, below).
Login Credentials
You may need to set up an account with Pilot Mountain Cannabis. You have responsibility for your Pilot Mountain Cannabis account, and you must ensure that all the information you provide Pilot Mountain Cannabis with is accurate, including your e-mail address. You should hold your username and password in strict confidence. If someone other than you obtains and uses your login credentials, Pilot Mountain Cannabis reserves the right to disable your account, without providing you with a refund.
Acknowledgment
Pilot Mountain Cannabis sells certain CBD products that are derived from hemp to individuals aged 21+. It is Pilot Mountain Cannabis’s understanding that such products contain an amount of THC that is within the allowable limits prescribed by federal law and the laws of Pilot Mountain Cannabis’s primary place of business. Pilot Mountain Cannabis does not and shall not guarantee or otherwise represent to you that its products are legal in your state or territory. It is up to you, independently of any effort undertaken by Pilot Mountain Cannabis, to determine the legality of Pilot Mountain Cannabis’s products within your state or territory.
In addition, you should consult with a physician before using any product sold by Pilot Mountain Cannabis. A doctor’s advice should be considered before using any hemp product. Any statements made by Pilot Mountain Cannabis have not been evaluated by the FDA, and any products sold by Pilot Mountain Cannabis are not intended to diagnose, treat, cure, or prevent any disease.
Payment
You agree to pay the fees for Pilot Mountain Cannabis’s Services that you elect to purchase, and you authorize Pilot Mountain Cannabis to charge your debit or credit card or process other forms of payment for those fees. Pilot Mountain Cannabis will not provide refunds, unless Pilot Mountain Cannabis determines, in its sole discretion, that a refund is warranted.
Pilot Mountain Cannabis’s Rights
All rights, title, and interest in and to Pilot Mountain Cannabis’s online presence and its Services, including its website, its existing or future applications, its mobile applications, and its databases are and will remain the exclusive property of Pilot Mountain Cannabis. You cannot use the Pilot Mountain Cannabis name or any of the Pilot Mountain Cannabis trademarks, logos, domain names, marketing materials, or other distinctive brand features. Any feedback, comments, or suggestions you may provide regarding Pilot Mountain Cannabis or the Services is entirely voluntary and Pilot Mountain Cannabis is free to use such feedback, comments, or suggestions as it sees fit and without any obligation to you.
In accessing Pilot Mountain Cannabis’s website or utilizing its materials and Services, you agree that you shall not copy, modify, create a derivative work of, reverse engineer, or reverse assemble Pilot Mountain Cannabis’s Services or materials. In addition, you shall not use the Services to send altered, deceptive, or false source-identifying information (such as sending email communications falsely appearing as Pilot Mountain Cannabis) to others.
Use of our products by underage persons
Pilot Mountain Cannabis does not knowingly sell products or provide Services to children under the age of twenty-one. If you are under the age of twenty-one, you must not use our Products or Services.
Miscellaneous Terms
You agree that by registering, accessing, or using Pilot Mountain Cannabis’s Services, you are agreeing to enter into a legally binding contract with Pilot Mountain Cannabis that consists of these Terms and Pilot Mountain Cannabis’s Privacy Policy. If you do not agree to these Terms and Pilot Mountain Cannabis’s Privacy Policy, do not register, access, or otherwise use any of Pilot Mountain Cannabis’s Services or Products.
You also agree that these Terms represent the entire understanding between you and Pilot Mountain Cannabis, and they supersede all previous agreements, whether oral or written between you and Pilot Mountain Cannabis. No change or modification of these Terms shall be valid unless the same is in writing and published by Pilot Mountain Cannabis on its website. If any portion of these Terms is found to be invalid or unenforceable, it shall be severable from all other portions of these Terms.
Neither the waiver by Pilot Mountain Cannabis of a breach of or a default under any of the provisions of these Terms, nor the failure by Pilot Mountain Cannabis, on one or more occasions, to enforce any of the provisions of these Terms or to exercise any right or privilege hereunder shall thereafter be construed as a waiver of any subsequent breach or default of a similar nature, or as a waiver of any provisions, rights or privileges hereunder.
Pilot Mountain Cannabis’s Services and products are provided on an “as-is” and “where-is” basis. Pilot Mountain Cannabis makes no representations or warranties about the suitability, reliability, availability, timeliness, or security of the Services or Pilot Mountain Cannabis’s products, and expressly disclaims any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Pilot Mountain Cannabis makes no warranty that you will obtain specific results from the use of the Services. Your use of the Services is entirely at your own risk.
You also agree that Pilot Mountain Cannabis shall not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, as a result of Pilot Mountain Cannabis’s Services or your purchase or use of Pilot Mountain Cannabis’s products. Pilot Mountain Cannabis’s liability to you or any third parties under any circumstance is limited to the total amount paid by you to Pilot Mountain Cannabis over the previous 12-month period before the event giving rise to your claim(s).
You agree to indemnify, defend, and hold harmless Pilot Mountain Cannabis and its members, managers, suppliers, partners, and agents and against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from any actions taken by you that are intentional or negligent. Your indemnification obligation will survive the termination of these Terms and your use of the Services. You also agree that no joint venture, partnership, employment, contractor, or agency relationship exists between you and Pilot Mountain Cannabis.
Dispute Resolution and Class Action Waiver
Your relationship with Pilot Mountain Cannabis and use of Pilot Mountain Cannabis’s Services and materials shall be governed by the laws of the State of North Carolina, and any disputes arising under these Terms shall be adjudicated in North Carolina.
You agree that any controversy or claim arising out of or relating to these Terms or your relationship with Pilot Mountain Cannabis and use of Pilot Mountain Cannabis’s Services and products shall be settled by arbitration administered by the American Arbitration Association in accordance with its Expedited Procedures of the Commercial Arbitration Rules. The arbitration hearing shall take place before a single arbitrator in North Carolina. This agreement to arbitrate shall be enforceable under and subject to the Federal Arbitration Act, 9 U.S.C. Sections 1, et. seq. In addition, no arbitration proceeding hereunder shall be filed or pursued as a class action or proceed as a class action, or on a basis involving claims brought in a purported representative capacity on behalf of the general public, other customers or potential customers or persons similarly situated. Moreover, no arbitration proceeding hereunder shall be consolidated with or joined in any way with, any other arbitration proceeding. THE PARTIES AGREE TO ARBITRATE ON AN INDIVIDUAL BASIS AND EACH WAIVES THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
Changes to this document
When Pilot Mountain Cannabis deems it appropriate, it may update these Terms to clarify its practices or to reflect new or different practices. Pilot Mountain Cannabis reserves the right in its sole discretion to modify and/or make changes to these Terms at any time. If Pilot Mountain Cannabis makes any material change, it will notify you using prominent means such as by email notice sent to the email address specified in your account or by posting a notice through its website. Modifications will become effective on the day they are posted unless stated otherwise.
Your continued use of our Services after changes become effective shall mean that you accept those changes. Any revised Terms shall supersede all previous Terms.
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Disclaimer
Unfortunately, we will not be able to ship to the following states due to state legislation: Alaska, Colorado, Delaware, Idaho, Iowa, Montana, New York, Nevada, North Dakota, Oregon, Rhode Island, Vermont, Utah, and Washington.
Phone
To place an order via telephone please contact us at (336) 468-5249.